Privacy Policy
Last updated: September 2026

Soma Roots respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have in relation to your personal data.

Who we are

Soma Roots is operated by Yvette Sanderson.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Email: info@somaroots.co.uk

What information we collect

We may collect personal information when you:

• contact us through our website;
• send us an email;
• enquire about our services;
• book or arrange a service with us; or
• choose to provide information to us directly.

This may include your:

• name;
• email address;
• telephone number;
• information contained in your enquiry or message; and
• any other information you choose to provide.

We may also collect information about how you use our website through Google Analytics, where you have given consent to analytics cookies. This may include information such as pages visited, how you arrived at our website and general information about how visitors interact with the site.

How we use your information

We use personal information to:

• respond to enquiries and messages;
• provide information about our services;
• arrange and manage services you request;
• communicate with you about your enquiry or appointment;
• maintain and improve our website and services; and
• understand how visitors use our website, where you have consented to analytics cookies.

We only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include taking steps at your request before providing a service, fulfilling an agreement, complying with a legal obligation, pursuing legitimate interests, or obtaining your consent.

Contact forms

If you contact Soma Roots through our website, the information you provide will be used to respond to your enquiry.

We do not use information submitted through the contact form for marketing unless you have separately given your consent to receive marketing communications.

Google Analytics

We use Google Analytics to understand how visitors use our website and to help us improve it.

Google Analytics uses cookies and similar technologies to collect information about website usage. These analytics cookies are not strictly necessary, so they are only used where you have given consent through our cookie consent banner.

More information about the cookies used on this website can be found in our Cookie Policy.

Google reCAPTCHA

We use Google reCAPTCHA to help protect our website forms from spam and automated submissions.

reCAPTCHA may collect information about your device and interaction with the website in accordance with Google’s privacy policies.

Who we share your information with

We may share personal information with service providers who help us operate our website and business, where this is necessary. These may include:

• IONOS – website hosting and email services;
• Google – Google Analytics, Search Console and reCAPTCHA services; and
• other service providers where necessary to provide a service you have requested or where we are legally required to do so.

We do not sell your personal information.

How long we keep your information

We only keep personal information for as long as necessary for the purpose for which it was collected, including to meet legal, accounting or reporting requirements.

For website enquiries, information will normally be retained for [INSERT RETENTION PERIOD – e.g. 12 months], unless there is a legitimate reason to retain it for longer.

Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these include the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• withdraw consent where we rely on consent; and
• request that your information is provided to you in a portable format, where applicable.

You can exercise these rights by contacting us using the details above.

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office (ICO)

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be available on this website.